Position Summary

At North Coast Seal, Inc., our Customer Service and Order Entry team is the heart of our commitment to exceptional service and quality. This role is responsible for ensuring accurate order processing, maintaining strong customer relationships, and supporting our sales team to deliver solutions that meet customer needs. You will be a key point of contact for customers, providing timely communication and dependable support while upholding our values of integrity, collaboration, and excellence.

What We Value at North Coast Seal

• Customer Commitment: Building trust through responsive, reliable service.
• Team Collaboration: Working together to achieve shared goals.
• Integrity & Accountability: Doing what’s right for our customers and our company.
• Growth Mindset: Learning and improving every day.

Key Responsibilities

(Including but not limited to or as assigned)

Order Management & Accuracy

• • Enter and process customer orders promptly and accurately.
  • Monitor open and past-due orders, ensuring timely follow-up and resolution with the supply chain team.
  • Maintain accurate delivery dates and communicate updates to customers.

Customer Support & Communication

• • • Serve as a reliable resource for customers, addressing inquiries, and providing updates.
    • Assist customers with problem-solving and technical questions, escalating issues when necessary.
    • Keep customers informed about new products, pricing changes, and company updates.

Sales Support & Coordination

• • • • Prepare quotations and assist with sales-related documentation.
      • Collect data for potential new products and services and share insights with the sales team.
      • Participate in required sales meetings, review metrics, and discuss issues and errors with all departments to ensure smooth operations.

Information Management

• • Share sales literature, brochures, and pricing sheets to gain awareness of our products and services with new or current customers.
  • Coordinate filing and dissemination of all sales-related information.
  • Keep records of customer interactions and submit reports as required.

Professional Development & Teamwork

• • Maintain a high level of professionalism and product knowledge through training and meetings.
  • Willingness to cross train to fill in for absences, vacations, and workload.
  • Support company initiatives and assist with trade shows, demonstrations, and special projects as needed.
  • Stay informed about new products and industry trends.

Continuous Improvement

• • Document and/or update standard operating procedures (SOPS) for your position.
  • Share feedback and ideas that enhance customer experience and operational efficiency.
  • Solicit and maintain customer surveys to collect data from customers to discover corrective actions or positive feedback.

Experience & Qualifications

Required:

• • Minimum 3-5 years of experience in customer service, order entry, or related administrative B2B role.
  • Strong attention to detail and accuracy in data entry.
  • Excellent communication skills—both written and verbal.
  • Proficiency with Microsoft Office Suite and ERP systems (experience with Global Shop (GSS) is a plus).
  • Excel in time management of multiple priorities in a fast-paced environment.

Preferred:

• • Experience in (RPM – Rubber/Plastic/Metal) manufacturing or distribution industries.
  • Ability to read and understand blueprints and technical specifications.
  • Sales financial metrics and analysis (gross margin, profitability, multi- quantity pricing, cost of goods sold, etc.).