Customer Service Representative
@National Safety Apparel posted 2 weeks ago Shortlist 1 job openingsJob Detail
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Education Level Associate Level
Job Description
Job Description: Reports To: Manager, Customer Experience Direct Reports: N/A FLSA Status: Non-Exempt (Eligible for OT) Employment Type: Full time Position Overview : Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and answer customer question with accuracy in a timely manner. Essential Job Functions: -Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). -Communicate clearly and professionally in both verbal and written formats. -Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. -Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. -Accurately process quotes, orders, general inquiries, and other requests using ERP and CRM systems. -Follow all established workflows and work instructions to ensure con…