Customer Service Claims Specialist
@National Safety Apparel posted 1 week ago Shortlist 1 job openingsJob Detail
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Education Level Associate Level
Job Description
Job Description: Position Overview : Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: – Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). – Communicate clearly and professionally in both verbal and written formats. – Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. – Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. – Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. – Validate claim de…